Shipping and Returns
SHIPPING
| Region | Shipping Method | Delivery Time | Rate |
|---|---|---|---|
| Domestic USA Including Hawaii | Standard Delivery | 5-8 business days | $7.95 USD |
| Domestic USA Including Hawaii | Express Delivery | 2-3 business days | $15 USD |
| Domestic USA Including Hawaii | Free Standard Delivery | 5-8 business days | Orders over $200 USD |
| Australia | Standard Delivery | 7-10 business days | $25 AUD |
| Australia | Free Standard Delivery | 7-10 business days | Orders over $400 AUD |
| Canada | Standard Delivery | 7-10 business days | $10 CAD |
| Canada | Free Standard Delivery | 7-10 business days | Orders over $150 CAD |
Allow 4-5 days for processing. Express shipping is available at checkout.
DOMESTIC SHIPPING
We offer both standard and expedited shipping options at checkout. Zandra Stone does not take responsibility for any lost or damaged items upon delivery.
INTERNATIONAL SHIPPING
Discounted Flat Rate International Shipping is provided at checkout. If your item arrives in your country and you refuse to pay the duties and taxes required to receive your product, your product may be abandoned and you will not receive your money back.
IMPORT FEES
Import duties, taxes and brokerage fees are not included in the international delivery cost. These charges are the recipient's responsibility, as Zandra Stone only charges for the product and transportation. If your item arrives in your country and you refuse to pay the duties and taxes required to receive your product, your product may be abandoned and you will not receive your money back.
EXCHANGE / RETURNS / STORE CREDIT
We hope you love your Zandra Stone piece as much as we loved creating it.
If something isn't quite right, we're here to help you find the perfect fit.
Zandra Stone Return / Exchange Portal is here
| Option | Eligibility Window | Fee | Details |
|---|---|---|---|
| Domestic Exchanges | Available for 14 days post-delivery. | $10 reshipping fee | We offer exchanges on all full-priced pieces. Whether it's a different size or an alternative style, we'll ensure you find something you truly feel great in. |
| Domestic Store Credit | Returns for store credit are available for 14 days post-delivery. | $10 reshipping and garment care fee | A gift voucher will be generated and sent by email, which may be used at your convenience. |
| Domestic Refunds | Within 14 days of receiving your order. | Free returns with Checkout+ $15 handling and return fee without Checkout+ |
Effective August 1, 2026, customers who purchased Checkout+ at checkout receive free returns, including a complimentary return shipping label. Customers who did not purchase Checkout+ will be charged a $15 handling and return fee. Items outside the 14-day return window will not be eligible for a return. |
Effective August 1, 2026: The updated Checkout+ return policy applies from this date. Returns initiated before August 1, 2026 will remain subject to the previous $38.00 USD return fee while they are processed through our former returns system. Refund requests without Checkout+ will incur a $15.00 USD return and handling fee.
As a small, independent label producing in limited runs, this allows us to continue focusing on quality, craftsmanship and thoughtful production.
CHECKOUT+
- Effective August 1, 2026, customers who choose Checkout+ at checkout receive package protection and free returns.
- Customers who do not opt for Checkout+ will incur a $15 handling and return fee.
- No package protection is provided without Checkout+.
- Zandra Stone is not responsible for any lost or stolen goods in transport or delivery without Checkout+ protection.
PACKAGE CLAIMS
For packages lost, stolen or damaged in transit that opted into Checkout+, please file a claim here:
CLAIM TIMELINES FOR PROTECT
| Claim Type | When to File | Deadline |
|---|---|---|
| Marked Delivered (Stolen/Missing) | File after 5 days | Within 30 days of the delivery date |
| Presumed Lost (No "Delivered" Status) | File after 5 days | Within 30 days of the last tracking checkpoint |
| Damaged | File anytime | Within 30 days of the delivery date |
RETURN CONDITIONS
To be eligible for return, items must be:
- Unworn and in original condition and packaging
- With all tags attached
- Returned within 14 days of delivery
Please note: Exchanged items are considered final sale and are not eligible for return, refund or an additional exchange.
Exchanges cannot be made on refunded orders.
Items marked Final Sale are not eligible for return.
Zandra Stone Return / Exchange Portal is here
SIZE GUIDE & PRODUCT ASSISTANCE
We have included a comprehensive size guide on all products to help you determine your individual fit. Should you need more assistance, you can view the Size Guide here .
If you have questions regarding a product, please reach out before purchasing and we will assist you at hello@zandrastone.com.
GARMENT CARE
Please take care when trying on your items, as we will not accept returns if the item is damaged in any way, including makeup stains, perfume, animal hair, ironing marks, steamer stains or hair product residue.
Items returned with staining, damage or signs of wear that were not present at the time of purchase will not be accepted for a refund or exchange. We will notify you with photographic evidence within 48 hours of receipt. You may elect to have the item returned to you at your cost of $12.95 flat-rate shipping. A payment link will be provided by email. Items not claimed within 14 days will be donated.
RETURNS (DOMESTIC USA ONLY, EXCLUDING HAWAII)
Hawaii is outside our Domestic USA return zone, and returns are therefore not accepted from Hawaii.
Store credit and exchanges are available for eligible USA orders, excluding Hawaii, through our Returns Portal .
ALL RETURNS MUST BE SHIPPED BACK WITHIN 5 days of submitting the return through our Return Portal .
INTERNATIONAL EXCHANGES / STORE CREDIT
For international exchanges, customers are responsible for all costs associated with shipping their return back to Zandra Stone HQ.
Exchange requests must be made within 14 days of receiving your items.
Customers may select the carrier of their choice to make the return. Once the returned item has been received, a product inspection and approval must be completed before the exchange is processed.
No returns are accepted on exchanged items.
A 15% shipping and restocking fee will be charged on all international exchanges and store credits.
CUSTOM ORDERS
Custom orders are final sale. Custom orders are not eligible for exchanges or store credit. No returns are accepted on exchanged items.
PREORDERS
Preorders are not eligible for returns or refunds until the product has been received. Preorders are a reservation, and by reserving your style, you are making the item unavailable to other customers at the time of purchase.
As a small-run sustainable studio, everything is crafted in limited quantities and styles can sell quickly. Preordering supports a more thoughtful approach to our supply chain and ensures you have the opportunity to reserve the pieces you want.
FINAL SALE
Final Sale items include:
- Items purchased during sitewide sales
- Items purchased using discount codes
- Products marked as Sale or Final Sale
In addition, accessories, including pareos, and brand collaborations are final sale and are not eligible for returns, exchanges or store credit.